Customer Service Supervisor

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nnCustomer Service SupervisornnJOB SUMMARY: nnThe Customer Service Supervisor will build a strong team and shape staff behaviors to accomplish desired results. You will play a collaborative role in growing and implementing standards and processes. You will maintain documentation such as correspondence and operational records, and communicate promotional offers to customers.nnnnESSENTIAL FUNCTIONS:nnStrategizing and monitoring daily activities of customer service operationnnTraining staff in areas of customer service and company policiesnnUnderstand, develop, implement, and train others in company processes to include but not limited to quoting,nnimplementation of accounts, and System managementnnCoordinate customer inquiries, complaints and other requests with the Sales and Operations teams tonnfacilitate accurate and timely responsesnnManage a team of customer service agents and key account supervisorsnnInvestigating and solving customer service complaintsnnMaintaining documentation pertaining to customer service department activitiesnnOther duties as requestednnSKILLS/COMPETENCIES:nnCapability to build strong partnerships and to work collaboratively to achieve goalsnnDemonstrated interpersonal, written and verbal communication skillsnnEstablished time management and organization skillsnnProficiency in MS OfficennAbility to maintain a high level of enthusiasm and a positive attitudennDetailed oriented and analyticalnnAbility to be outcome oriented focused with strong performance culturennProficient in managing multiple tasks as the same timennHigh standards and clear accountabilitynnEDUCATION:nnBachelor's Degree in Business, Supply Chain or Logistics is a plus (3 years working experience in lieu ofnndegree)nnHigh school diploma or equivalent requirednnEXPERIENCE:nn3 years of experience in managerial role; transportation and logistics customer service preferrednn3 Years Supervisor Experiencenn3 Years Customer Service ExperiencennPHYSICAL REQUIREMENTS:nnThis is a clerical administrative position in a professional office setting. The employee is frequently required to sit. Occasionally stand, walk, use hands, stoop, bend and reach. Extensive use of a phone and a PC is required. Position may require to work remotely at times. nnnnWORK ENVIRONMENT & ADDITIONAL REQUIREMENTS:nnThe above information on this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job. Individuals may perform other duties as assigned including work in other areas to cover absences or relief to equalize peak work periods or otherwise balance the workload. nnnnSuccessful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.nnnnPlease **** extensions 808/809 or Apply Online BelownnnnnnSuccessful applicants must be fully vaccinated against COVID-19 as a condition of employment. Vaccine verification will be required prior to first day of employment.,

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