Assistant General Manager

Profile

We are Aaron’s - an industry leader in the sales and lease-to-own retail industry known for quality brand names and superior customer service. We provide our team members the opportunity to reach their full potential in a team-oriented, high-energy, recognition-based environment with competitive pay and benefits. This is much more than a job – it is a career with purpose.

Summary

The Assistant Store Manager is responsible for managing and directing store activities related to the Accounts Department to ensure the store is achieving company standards for non-Renewal closing percentages and supports the General Manager in the daily operations of the store. The AGM will assist in directing the financial success of the store and managing the store, operations, and staff. The successful AGM will be able to enhance Aaron’s customers’ experience, meet collection and profitability goals, and manage staff effectively.

Duties and Responsibilities


Maximizes profitability and ensures store meets goals by recruiting, selecting, hiring, training, motivating, coaching, mentoring, providing feedback to, and when necessary, disciplinary and/or terminating staff within the Accounts department
Manages Accounts operations to ensure high level of customer satisfaction by focusing on the team delivering an exceptional customer experience.
Sets daily, weekly, and monthly goals for the sales team and updates the sales and renewals goal boards daily. Partners with the Store Manager to motivate and inspire team members to achieve store productivity goals through training, coaching, mentoring and feedback. Facilitates daily renewal huddles and gain commitments on daily renewal goals.
Partners with Store Manager on inventory management activities for the store. Facilitates and reconciles store inventory as directed by the Store Manager and assists with weekly product ordering and planning for future promotions and events. Responsible for inventory movement at the back door.
Ensures execution of the RCO “Flow” including telephone and showroom sales and of Aaron’s Customer Service programs
Assists in maintaining outstanding store condition and visual merchandising standards
Handles service issues for customers and resolves customer opportunities promptly
Responsible for authorizing customer returns with the mission of saving customers


Education and Experience


High School diploma or equivalent
3 years of completed college course work or 3 years of collections experience with retail experience preferred


Required Skills and Competencies


Proven track record of successful selling skills and performance
Demonstrated selling skills
Good communication and interpersonal skills
Knowledge of merchandising and marketing
High energy level and self-motivated
Organized and demonstrates superior attention to detail
Excellent phone etiquette
Proficient computer skills
Upholds the Aaron’s brand and protect company assets


Physical Requirements


Position requires bending, stooping, and standing for extended periods of time
Position requires lifting, loading, and moving up to 50 pounds of merchandise alone or up to 300 pounds with assistance


Aaron’s Total Rewards

Our team members are our greatest asset. As an expression of our appreciation, Aaron’s is proud to offer outstanding career training, competitive performance incentives, excellent advancement opportunities, and a distinctive benefits package which includes:


Sundays off
Employee assistance program
Employee purchase program with exclusive discounts
Physical and financial well-being programs
Tuition reimbursement
Employee Business Resource Groups
401(k) plan with contribution matching
Paid time off, including vacation days, sick days, and holidays
Life and disability insurance
Medical, dental and vision insurance
Paid paternal leave
Stock purchase plans
Pay on Demand


**Benefits vary based on full- and part-time employment status.

About Aaron’s

At Aaron’s we offer sales and lease-to-ownership of specialty items including furniture, consumer electronics, home appliances, and accessories throughout the United States and Canada. Our customers shop at Aaron’s for the same reason you should choose us for the next step in your career – our ability to positively influence people’s lives. If you are looking for a company with the passion and dedication to make a difference in the lives of customers and team members alike, join us today.

Aaron’s is committed to creating a diverse and inclusive work environment, celebrates our team members’ differences, and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, pregnancy, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, military duty, gender expression, genetic information, or any other protected class. Candidates who require accommodation during the recruitment process should contact ****.

Aaron’s is an Equal Opportunity Employer.

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