Senior Customer Success Manager

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  Aon is looking for a Senior Custom Success Manager. Someone who is passionate about delivering an exceptional client experience. In this role, you will be part of Product Management, working closely with a cross-functional team, straddling the gap between service and sales, between Aon interest and client interest, and between product expertise and customer insight. You will be joining at a time of significant business and product transformation and expansion, which means that you will have numerous opportunities to help shape our customer success function, improve overall client experience and enhance our product offerings. You are part of the team bringing the Aon vision of solving business problems with data & analytics to life.  Your impact as a  Senior Customer Success Manager. Job Responsibilities:Become a product expert and serve as an escalation point for product questions and communicate best practices. Expertly demo our data and analytics products to clients and internal colleagues including new and existing functionality. Participate in and eventually lead client calls to better understand how our HR clients use our data products and services. Deep dive into existing pain points with both an empathetic and problem-solving mindset. Initiate with minimal guidance. Adapt to a fast-paced environment with focus on delivering results. Work with cross-functional teams (sales, marketing, operations, products) to understand our own existing processes, the machine that keeps the business running. Identify and manage customer targets (late adopters, power users, non-renewed, low portal usage, incorrect portal usage…) for outreach plans, tools, and client facing documents. Support internal customers with product and external customer issues. Develop and analyze data to determine product usage gaps and inefficiencies. Create and maintain customer analyses intended to support our sales and retention processes. Inform the product development roadmap with client feedback, product usage and other analysis. You Bring Knowledge and Expertise Required Experience: 3 years experience in Customer Success or related role; big plus if within the Compensation and Benefits area 3 years experience in a Compensation and Benefits role within HR; big plus if exposure to salary survey data benchmarking process Strong analytic skills Exceptional problem-solving skills Track record of influence and persuasion with data Impeccable interpersonal skills  Education:Bachelor’s degree in Business, Economics, or the Sciences with a 3.0 GPA preferred We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The salary range for this position is [$120,000 to $150,000] annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.  Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. 2499532,qualifications:UNAVAILABLE,responsibilities:  Aon is looking for a Senior Custom Success Manager. Someone who is passionate about delivering an exceptional client experience. In this role, you will be part of Product Management, working closely with a cross-functional team, straddling the gap between service and sales, between Aon interest and client interest, and between product expertise and customer insight. You will be joining at a time of significant business and product transformation and expansion, which means that you will have numerous opportunities to help shape our customer success function, improve overall client experience and enhance our product offerings. You are part of the team bringing the Aon vision of solving business problems with data & analytics to life.  Your impact as a  Senior Customer Success Manager. Job Responsibilities:Become a product expert and serve as an escalation point for product questions and communicate best practices. Expertly demo our data and analytics products to clients and internal colleagues including new and existing functionality. Participate in and eventually lead client calls to better understand how our HR clients use our data products and services. Deep dive into existing pain points with both an empathetic and problem-solving mindset. Initiate with minimal guidance. Adapt to a fast-paced environment with focus on delivering results. Work with cross-functional teams (sales, marketing, operations, products) to understand our own existing processes, the machine that keeps the business running. Identify and manage customer targets (late adopters, power users, non-renewed, low portal usage, incorrect portal usage…) for outreach plans, tools, and client facing documents. Support internal customers with product and external customer issues. Develop and analyze data to determine product usage gaps and inefficiencies. Create and maintain customer analyses intended to support our sales and retention processes. Inform the product development roadmap with client feedback, product usage and other analysis. You Bring Knowledge and Expertise Required Experience: 3 years experience in Customer Success or related role; big plus if within the Compensation and Benefits area 3 years experience in a Compensation and Benefits role within HR; big plus if exposure to salary survey data benchmarking process Strong analytic skills Exceptional problem-solving skills Track record of influence and persuasion with data Impeccable interpersonal skills  Education:Bachelor’s degree in Business, Economics, or the Sciences with a 3.0 GPA preferred We offer youA competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. The salary range for this position is [$120,000 to $150,000] annually. This salary range is an estimate and the actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data.  The salary may also be adjusted based on applicant’s geographic location.  Our Colleague Experience:From helping clients gain access to capital after natural disasters, to creating access to health care and retirement for millions, Aon colleagues empower results for our clients, communities, and each other every day.  They make a difference, work with the best, own their potential, and value one another.  This is the Aon Colleague Experience, defining what it means to work at Aon and realizing our vision of empowering human and economic possibility. To learn more visit Aon Colleague Experience. About Aon:Aon plc (NYSE:AON) is a leading global professional services firm providing a broad range of risk, retirement and health solutions. Our 50,000 colleagues in 120 countries empower results for clients by using proprietary data and analytics to deliver insights that reduce volatility and improve performance. Aon provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, or domestic partner status.  Aon is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.,skills:UNAVAILABLE,workHours:UNAVAILABLE,jobBenefits:UNAVAILABLE,datePosted:2021-12-17T20:35:00 0000,employmentType:FULL_TIME,educationRequirements:UNAVAILABLE,salaryCurrency:USD,baseSalary:{@type:MonetaryAmount,currency:USD,value:{@type:QuantitativeValue,value:0,minValue:0,maxValue:0,unitText:YEAR}},validThrough:2022-12-17T20:38:56.000Z,industry:UNAVAILABLE,hiringOrganization:{@type:Organization,name:Aon Corporation,sameAs:****Jose,addressRegion:California,streetAddress:2570 N First St,postalCode:95131,addressCountry:United States}}}

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