Customer Insights Manager Club

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Customer Insights Manager, Club
in
Rogers
Arkansas
Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It With Pride.
You will support our growth and the delivery of excellent business results. You will be responsible for converting in-depth shopping and omni retail environment insights into category, retail and customer strategies and recommendations. Strive every day to be the indispensable partner with our retailers, encompassing both tactical and strategic guidance, leading to profitable category growth. The ideal candidate for this role must demonstrate leaning agility, have a strong sense of customer centricity, hungry for knowledge, strong analytic skill set and have a passion for numbers. This role would be ideal for someone who has a passion for turning data into actionable insights and is comfortable presenting both internally and to customers.
The Mondelēz
Insights
Team and Culture
We are a high-performing, collaborative team driven by a competitive spirit.  We bring proactive solutions to our retailer partners that are based on shopper insights.  We foster a supportive team atmosphere to amplify individual strengths and curiosity.  We value a diversity of talent, experiences, and backgrounds to expand our team culture.
What
You’ll
Do
Build lasting business relationships based on trust and confidence
Through a deep understanding of Sam’s Club and BJ’s Wholesale and their shoppers, provide actionable insights from multiple sources to help Mondelēz become an indispensable partner
Create recurring business reviews providing deep analysis on drivers and drags (including Total Category performance, New and Seasonal Item analysis, Promotional performance, etc.)
Support adhoc analytics and reporting requests from Customer
Partner cross-functionally to provideperspective on market share projections
Develop expertise of available POS and Member data tools (e.g. Sam’s MADRID)
Learn and drive digital commerce analysis and recommendations with our retailer partners
Combine your curiosity with analytics to provide thought leadership through an Omni category management approach.
Expand the advisor team’s reach and influence with both external retailer stakeholders and internal cross-functional partners
What
You’ll
Need
For
Success
Intellectual Curiosity/Horsepower
Ability to synthesize insights into collaborative storytelling that leads to quantifiable results
Ability to apply insights to business questions to provide recommendations and influence strategy
Experience applying analytical skills and a problem-solving mindset to answer ambiguous business questions
Ability to thrive in a fast-paced environment, comfortable with prioritizing multiple deliverables, and overlapping deadlines
Solid understanding of which data source to leverage to answer the question (POS, Syndicated, Panel, Industry Insights, etc.)
Capable of combining data visualization with supporting shopper insights into a cohesive story
Ability to apply insights to business questions to provide recommendations and influence strategy
Key Responsibilities
Develop customer relationships through regular in-person engagements.
Lead category strategy reviews, translate strategy into priorities, and provide customer specific SKU and assortment recommendations.
This position will help the CBT sell both externally at the customer and inform decisions made internally to support this strategic customer.
Own reporting for the customer that tracks market share, POS drivers and drags, price leadership, volume forecasting.
Generate insights that drive business results using MADRID, IRI Unify, Nielsen Connect.
Craft a compelling, category focused selling story and gain customer alignment/support
Demonstrate a growth mindset and gain broader understanding of the retail marketplace, retailer Omni trends.
Qualifications:
Bachelor's Degree Required
This position requires previous Category Management and/or CPG Sales experience (approximately 5-7 years)
Customer-facing, club channel, and snack category experiences are a plus
Digicom experience highly desirable
Business Travel as needed
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may **** for assistance.

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