Customer Success Manager - FreeWheel

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**MEMBERS ONLY**SIGN UP NOW***.
Customer Success Manager - FreeWheel
in
New York
New York
**MEMBERS ONLY**SIGN UP NOW***. brings together the best in media and technology. We drive innovation to create the worlds best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at **MEMBERS ONLY**SIGN UP NOW***..
Job Summary
FreeWheel, A **MEMBERS ONLY**SIGN UP NOW***. Company, empowers all segments of The New TV Ecosystem. We are structured to provide the full breadth of solutions the advertising industry needs to achieve their goals. We provide the technology, data enablement and convergent marketplaces required to ensure buyers and sellers can transact across all screens, across all data types, and all sales channels, in order to ensure the ultimate goal – results for marketers. With offices in New York, San Francisco, Chicago, London, Paris, Beijing, and across the globe, FreeWheel, A **MEMBERS ONLY**SIGN UP NOW***. Company, stands to advocate for the entire industry through the FreeWheel Council for Premium Video. For more information, please visit freewheel.com. Beeswax, acquired by Freewheel, created the Bidder-as-a-Service™ concept because we believe that every advertiser should have power, flexibility, and transparency when buying advertising programmatically. We offer our employees a culture of transparency and one with many challenging problems to solve.
Job Description
This opportunity is at FreeWheel , a **MEMBERS ONLY**SIGN UP NOW***. Company, and will be dedicated to Beeswax, a newly acquired programmatic offering. We are looking for a Customer Success Manager to promote the retention and growth of our strategic media & tech accounts. You will work directly with our media & tech customers to ensure they achieve their business objectives for the Beeswax platform. You’ll provide tactical guidance on topics such as supply-path-optimization, partner selection, and other best practices for running managed or self-service media businesses while also providing recommendations and trainings on how to best use the Beeswax platform . You will help build a book of 10-15 media & tech accounts and will own all retention, adoption, and satisfaction efforts. Your performance will be measured on those dimensions.
We ask that you have a consultative mindset to manage customer relationships across a variety of partners, including their C-suite, engineering, product, and ad operations teams. Additionally, you will work with our engineering, product, solutions, and support teams to provide market feedback and customer requirements while ensuring client expectations are managed as we grow our partnerships and co-develop solutions.
This role is perfect for someone who is curious, customer obsessed, passionate about technology, and is looking to accelerate their career at a growing organization.
What You'll Be Doing:
Be the daily contact for our media & tech customers
Train customers on new and existing platform features
Consult customers on best practices for running their managed or self-service media businesses
Use knowledge of Beeswax’s product offering and data-driven insights to develop joint solutions to achieve customer objectives
Work with the account management team to i mplement account plans based on an understanding of clients’ business and technical challenges, and their goals
Collaborate with the account management team to p rovide compelling business reviews with thoughtful insights and outlined opportunities for growth
Develop relationships with essential customer partners, especially operational stakeholders using Beeswax on a daily basis
Liaise with cross-functional Beeswax teams (including product, engineering, professional services, and support) to ensure delivery of customer goals
Work with solutions consulting team to effectively onboard and ramp new customers
Who You Are:
3 years of account management or customer success experience in advertising technology, with a deep background in real time bidding
Experience managing media & tech accounts such as publishers and data providers
Experience building relationships with traders, ad operations managers, and supply development teams
Experience with advertising technology, including DSP, media, marketer, and agency business models
The ability to learn & teach technical concepts to technical and non-technical contacts
Passion for customer success and track record of happy, growing customers
Strong organizational skills and the ability to manage a true enterprise relationship
Dependable and accountable with experience working with cross-functional teams to support complex customer projects
Employees at all levels are expected to:
Understand our Operating Principles; make them the guidelines for how you do your job.
Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
Win as a team - make big things happen by working together and being open to new ideas.
Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
Drive results and growth.
Respect and promote inclusion & diversity.
Do what's right for each other, our customers, investors and our communities.
Disclaimer:
This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
**MEMBERS ONLY**SIGN UP NOW***. is an EOE/Veterans/Disabled/LGBT employer.
Education
Bachelor's Degree
Relevant Work Experience
5-7 Years
Base pay is one part of the Total Rewards that **MEMBERS ONLY**SIGN UP NOW***. provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, **MEMBERS ONLY**SIGN UP NOW***. provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary (****on our careers site for more details.

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