Retail Operations Coordinator

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Retail Operations Coordinator
**MEMBERS ONLY**SIGN UP NOW***. is on the lookout for a solution-driven Retail Operations Coordinator to help uphold operational excellence across our stores. In this role, you’ll be working with the Associate Manager of Retail Operations
to
support the daily operations of our fleet of 145 locations across the country through responding to support tickets, documenting and implementing policies and procedures, and supporting the on-boarding of our Optometrists.
Our ideal candidate is a resourceful self-starter who’s excited to shape the future of eye care. Sound a lot like you? Great! Keep reading :-)
What you’ll do:
Work closely with the Associate Manager of Retail Operations to rollout new initiatives and pilots in-store
Coordinate the credentialing process with insurance carriers to ensure ODs are verified, then communicate status information to all stakeholders. Track credential expiry dates and partner with ODs/ Insurance companies to update as needed
Work with the Insurance Billing team to ensure all OD-related billing is accurate and completed in a timely manner
Ensure that our network of employed and independent optometrists are are set up for success with the necessary supplies, system access, and accounts
Identify opportunities to streamline our retail operations processes and procedures
Work with a close-knit retail ops team to support the daily operations in our 145 retail locations
Update retail and vision services policy and procedures for our stores as needed
Be the main point of contact for Vision Services and Retail Operations support tickets as needed
Be available some evenings and weekends as determined by the department’s schedule, special project rollouts, and more
Who you are:
Detail-oriented and able to focus on the minute tasks of a project while understanding how they relate to the end goal
A quick and decisive thinker who can work and adapt quickly as requests come in and processes change
A natural team player who likes working with others and building cross-team relationships
Process-driven and always looking for a way to make work more succinct and streamlined
An analytical problem solver with a no-task-too-big-or-too-small attitude
Extra credit:
A working knowledge of G suite
About Us:
**MEMBERS ONLY**SIGN UP NOW***. was founded with a mission: to inspire and impact the world with vision, purpose, and style.
We’re constantly asking ourselves how we can do more and make a greater impact—and that starts by reimagining everything that a company and industry can be.
We want to demonstrate that a business can scale, be profitable, and do good in the world—without charging a premium for it. And we’ve learned that it takes creativity, empathy, and innovation to achieve that goal.
Since the day we launched in 2010, we’ve pioneered ideas, designed products, and developed technologies that help people see. We offer everything our customers need for happier eyes at a price that leaves them with money in their pockets, from designer-quality glasses and contacts to eye exams and vision tests.
Ultimately, we believe in vision for all, which is why for every pair of glasses or sunglasses we sell, a pair of glasses is distributed to someone in need through our Buy a Pair, Give a Pair program. Over eight million pairs of glasses have been distributed in over 50 countries; that means eight million people now have the glasses they need to learn, work, and achieve better economic outcomes.
At **MEMBERS ONLY**SIGN UP NOW***., you can look forward to company outings and events, volunteering and learning opportunities, and just great company filled with curious, kind folks. Dreaming up and sharing ideas aren’t responsibilities reserved for certain teams or leaders; the challenge (a really fun one) of innovation is on all of our shoulders. Teammates can also connect around common interests, backgrounds, and identities, no matter their home base, through our various employee resource groups. (We’re happy to say that the Human Rights Campaign has named us a Best Place to Work for LGBTQ employees!) That sense of community and belonging keeps us excited to walk through the door every day, wherever that door may be.
We're driven to continue building a workplace, based on inclusive behaviors and equitable systems, where all employees can bring their authentic selves, feel engaged, and share their perspectives as a valued member of Team Warby.
Transparency is what we’re all about, and our annual
Impact Report and Racial Equity Strategy
lay out how we’re sticking to these values.

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