Customer Category Manager - Clif Bar amp Co

Profile

Are you ready to join a team of innovators, process hackers, creative thinkers and digital sales gurus? The MDLZ US eCommerce team is propelling our brands into the developing world of online grocery Direct-to-Consumer sales leveraging best-in-class resources, top-tier customer relationships, and unparalleled organizational support. It’s an exciting time and place to be! Join the team that’s helping to build the future of CPG every day.

This eCommerce Customer Category Manager (CCM) role will lead the Clif business with responsibilities for delivering sales and market share growth targets. Amazon is a strategic customer with key responsibilities to include joint business planning, Amazon negotiations, P&L management, and day-to-day management.

To win on Amazon we must perfectly execute the Flywheel. This role will work cross-functionally to ensure the Flywheel is executed. This includes ensuring Amazon has optimal assortment, adequate supply, clear content and key marketing as well as merchandising activities to drive sell trough.

Main Responsibilities


Lead Amazon strategy and day-to-day business planning with the customer to hit sales targets: lead weekly/monthly customer meetings and business reviews, execute plans with Vendor Managers or through Vendor Central, support Amazon requests.
Own the sales forecast and associated trade budget via trade management system.
Partner with the supply and demand planning teams to secure inventory for critical items. Provide item-level sales forecast to support supply and production planning.
Provide updates to team leadership on competitive activity, both at the account and in the market, customer specific strategy changes, key marketplace updates and other business-related activities.
Manage new item sell in, launch and distribution
Responsible for the digital shelf to monitor “what’s working” and/or “where we have opportunities” and reaches out to those key stakeholders on how to respond.
Partner with the marketing team to ensure content, search, merchandising & media drive business growth.
Weekly, monthly sales and business reporting.


KPI / Dimensions


Gross Revenue vs. Plan
Net Revenue FY LE vs. Plan
Share Point Change vs. Plan
Forecast Accuracy


Targets / Dimensions


Deliver revenue & market share targets for Amazon
Establish & execute strategies for long-term, sustainable growth on Amazon.
Forecast across all channels and provide necessary updates to all parties involved.


Key Interfaces / Stakeholders

External


Amazon Vendor Managers & teams


Internal


Amazon Sales team, Supply Chain, Customer Service, Sales Planning, Marketing, Digital Commerce Team


Key Leadership / Functional Competencies

Leadership Competency


Cross-functional navigation & influence
Lead for the future
Growth mindset
Business acumen
Customer focus
Drive for results
Standing alone
Dealing with ambiguity
Process management


Functional Competency


eCommerce & Amazon knowledge
Building relationships with customers
Comfortable with data & forecasting
Executional Excellence
Superior interpersonal skills (written, verbal, presentation)
Ability to establish and maintain effective relationships with the Customer and gain their trust and respect
Proficient in Microsoft Office programs
Strong negotiation Skills
Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions based off this analysis


More about this role


CCM experience preferred
Minimum of 4 years of general business experience.
Minimum of 2 years of sales/marketing experience.
Digital Commerce and/or Clif brand experience preferred


Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may **** for assistance.

Company info

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