Customer Retail Manager - Kroger

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Customer Retail Manager - Kroger
in
Salem
Oregon
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The Kroger CRM is responsible for leading the day to day partnership with the customer for both the Biscuit and Confections businesses, ensuring open dialogue is always achieved providing foundation for a long term strategic partnership and resolution on sometimes difficult business decisions. Emphasis placed on expanding and elevating our long-term relationship by linking the goals and vision of the Customer and Mondelēz to deliver a great end experience to the consumer. The CRM is the first point of contact for the assigned Kroger Divisions as well as our DSD retail sales force with focus on ensuring the customer merchandising plans are communicated and executed flawlessly.
Kroger CRM Priorities
Flawless Execution of the Kroger G.O. Plan with Division Influence
Forward Planning – Selling in advance of final division plans
Winning Key Drive Times – Scale the GO plan to win share during the most critical periods (DMI)
Go to Supplier – Mondelēz is top of mind for push events, dense up programs, aisle stacks
Selling with a Purpose
Create Purchase Moments – Leverage all avenues for selling. SMG, E-Commerce, Digital Activation
Leverage Success – Share bold ideas and how the idea enables the customer to win in the marketplace
Perimeter Partnership -
Provide Post Analysis – Follow thru on all commitments. What worked and What did not (Continuous Improvement
Drive Best in Class Service with the Customer
Mondelēz and Kroger Retail Linkage – Leads DSD retail to see the vision of the customer and how Mondelēz is an integral part
Right Service at the Right Time – Collaborate for the Good of Consumer. Customer, Mondelēz (BEAM)
Kroger Suggested Order Quantity (CAO)
Kroger Ways of Working
With the Customer (Division Level)
Grocery and Drug GM Merchandiser – Execution of the division sales plan (Quarterly)
Biscuit and Confections Sales Planner – Division Sales Plan (Monthly)
District Coordinators – Sales, Service, and Execution (Quarterly)
KOMPASS Coordinator – Resets and New Items (As Needed)
Freshness and Standards Manager – Strategic Planning (As Needed)
With the Kroger Team (Cincinnati Team)
Eyes and Ears in the Field – Communicates competitive activity and execution opportunities (Internal and External)
Sharing with Others- Successes, Big Wins and Bold Ideas
Live Our Values – Lead by example with Mondelēz and with the customer
Within the Organization (Retail)
Region Director/District Manager/Logistics Connectivity – Team selling, Retail blitzes, LPT Calls
Establishes In-Store Best Practices – Preparation for key drive times, read to sell in every store
Communication – Weekly Division plan, Customer Initiatives, identifying the most critical points to ensure flawless execution
Core Experience Requirements:
Bachelor's degree required
25% Travel required
3-5 years of experience including a strong sales background with excellent understanding of business processes and systems
Extensive knowledge of category and/or Mondelez portfolio specific to category
Prior operational forecasting experience and analyzing consumer trends
Financial skills
Strong financial acumen - understanding of profit and revenue drivers and analysis
Proficiency in forecasting demand and revenue for responsible Customer / Category(s)
Analytics:
Strong analytical skills: able to analyze customer, consumer and category data and make business building decisions based off the analysis
Ability to plan, organize and set priorities
Other:
Strong negotiation/problem solving skills
Superior interpersonal skills (verbal, non-verbal)
Ability to establish and maintain effective relationships with customer and retail teams, gain trust and respect
Proficient in Microsoft Office programs
For salaried roles based: The anticipated base salary range for this position is $83,800 to $125,800; the exact salary depends on several factors such as experience, skills, education, and budget. The salary range may vary based on geographic location. In addition to base salary, this position is eligible for participation in a highly competitive bonus program with possibility for overachievement based on performance and company results. Company offers a variety of benefits to eligible employees, including health insurance coverage, wellness and family support programs, life and disability insurance, retirement savings plans, paid leave programs, education-related programs, paid holidays and vacation time, and several others. Many of these benefits are subsidized or fully paid for by the company.
Mondelez Global LLC is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected Veteran status, sexual orientation, gender identity, gender expression, genetic information, or any other characteristic protected by law. Applicants who require accommodation to participate in the job application process may **** for assistance.

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