Senior Specialist-Retail Ops amp Sales-Mobile Phones

Profile

Best Buy

The Category Specialist provides retail sales and operational expertise to one business category. This role will run the day-to-day category activities and focuses on execution of tactical plans for the Mobile phones category. This role supports the Category Manager as required with broader business initiatives and project work.

The Category Specialist works cross-functionally with retail stores, vendors, merchant and marketing operations, demand planning, IT, finance, HR, services, retail operations, and other company partners to enable execution of business plans in retail.

This role will support the Mobile phones. This role is not remote eligible long term, so the ideal candidate would be local to the Minneapolis/St. Paul area or willing to relocate.

Key Responsibilities:

Category Support and Execution Execute daily, weekly, and monthly category responsibilities in partnership with manager and team. These activities include but are not limited to: Training for sales, vendors, products, and category strategies and plans.

Communications in all vehicles and to all audiences

Management of 2nd, 3rd, and vendor provided labor

Vendor relationships, negotiations, and program fulfillment for retail training and events plans.

Retail support and issue resolution

Retail tools, process, and SOP

Merchandising support

Omni-channel sales strategy and tools including virtual

Monitors retail feedback integration points and provides insight and opportunities to manager and partners.

Design category plans, tools, and tactics to yield a positive employee and customer experience.

Provide category teams and other partners with sales and operational perspective, advice, and limits regarding sales proficiency, retail capacity, and ability to execute plans. Ensure corporate actions and directions are deployed consistent with retail SOP and parameters.

Develop ongoing working relationship with category vendors.

Works cross-functionally with teams and contributes to sales, operational process, and strategy for product launches, business category strategies, and strategic initiatives.

Develop and maintain infrastructure and tools to maximize business across the category.

Coordinates key run the business operational activities in support of the broader category support team.

Category Strategy Act as strategic sales and operational SME for short term category projects, strategies, or initiatives.

Partner with category teams and partners as required as well as vendors and other external partners to co-develop holistic plans and tactics.

Ensure business, retail, and vendor strategies are aligned in support of the employee and customer experience.

Act as sales and operational SME and represent retail feedback throughout decision making process.

Field Support Responsible for working with retail stores and multi-unit leaders to solicit feedback, collaborate on plans, and resolve local needs.

Accountable to providing swift responses and issue resolution in all retail support and communications vehicles for category responsibilities.

Accountable for providing guidance, answers, and support to retail stores and multi-unit leaders.

Responsible for after hours on-call support as needed or process dictates.

Basic Requirements 2 or more years of experience in Business, Retail, Sales, Operations, or related experience

1 or more years of Retail supervisory or management experience.

1 or more years of Vendor or external partner management

Preferred Requirements 1 or more years of Financial management experience with P&L responsibilities.

1 or more years of Project management or cross-functional team experience.

Company info

Best Buy
Website : http://www.bestbuy.com