Store Manager -The Gardens

Profile

Position: 

Store Manager

Ever wondered what it’s like behind the bubbles?  #lushcareers

Lush North America has been creating fresh and handmade cosmetics for the past 20 years- keeping our customers’ bathtubs and showers a little more magical through our retail shops across Canada and the US. We are dedicated to the practices of fair trade sourcing and supporting sustainable communities as well as giving back to organizations that can make a difference through our  Charity Pot Program

We are currently searching for a creative and dynamic leader to join our team as a  Store Manager

. We are looking for someone who can bring Lush’s Leadership Practices into all elements of their business:  Be Real, Be Curious, Lead Fearlessly, Adapt and Evolve, Grow Talent, and Live with Purpose

. You take initiative to drive your continuous growth and that of your team.

We Offer:

A fun and funky store atmosphere where individualism is encouraged

A 50% discount off all our products to keep you smelling and feeling fresh

An unconventional retail structure to support your entrepreneurial spirit

The opportunity for growth as Lush loves to promote from within

Three amazing manager meetings a year

Responsibilities

Unique Customer Journey

Provide a unique and genuine customer experience that delights and engages every visitor, shares Lush values, and exceeds customer expectations

Engage staff to maintain the same exceptional experiences for our customers through ongoing training and development

Make decisions from the perspective of the optimal customer experience

Unique Staff Journey

Engage staff at every level of the business to ensure they are motivated and building strong customer relationships

Maintain effective staffing with top performing team by actively networking, recruiting, hiring, and succession planning

Consistently demonstrate appreciation and encouragement

Operational Excellence

Manage controllable costs and implement behaviours to increase sales and reduce or maintain without compromising the customer experience or Lush standards.

Approach challenges with a ‘make it happen’ mindset and reach out for support when necessary. Align behaviors with company initiatives including processes, communication methods and system implementation.

 Qualifications:

Required:

   3-5 years managing retail store

   Experience with consultation-based customer service models

   Ability to develop and train staff through positive coaching and feedback

   Strong time-management and planning practices

   Ability to manage reporting systems, outlook, excel and MS word

   Can lift to 30 lbs; reasonable accommodations will be made for any employee when necessary

   Ability to work flexible hours to meet the needs of the shop

Preferred:

   Experience working in skincare or cosmetics

   Experience with fresh product, ordering and rotation

At Lush, we believe when we continue to foster a culture of inclusion and respect within a diverse workforce, we are doing our part in building a world where there is equal opportunity for all. We recruit from a variety of employment agencies, community groups, non-profits, and online social and job sites, and in our business practices, strive to leverage the gift that diversity brings.   

Lush North America unequivocally supports equal opportunity employment for all applicants regardless of religion, race, color,  gender identity or expression,  sexual orientation, ancestry,  differently abled, adverse mental health, and other characteristics both defined, protected and enforced by the law under federal or provincial/state jurisdiction.  

Company info

Lush