Store Manager - Tommy Hilfiger

REPORTS TO: Market, Area or District Manager

SUMMARY: Responsible for the overall performance of the store, generating sales performance,recruiting and developing staff, maintaining store appearance, controlling expenses and shortages. May also have a dual responsibility for operations of warehouse associated with the store.

MANAGERIAL RESPONSIBILITIES:

• Produce sales and profit, minimize losses and ensure the store is visually distinctive and impeccably maintained.
• Identify strategies and projects to achieve and exceed our goals.
• Oversee and maintain the customer service standards to the highest possible level.
• Communicate with associates and all support services within the company, act as the liaison for corporate communications (Human Resources, Loss Prevention, Operations, Merchants).
• Represent the Tommy Hilfiger image
• Oversee productivity and profitability of the store including sales growth, staffing and inventory results.

OPERATIONAL RESPONSIBILITIES:

• Comply with all company policy, procedures and operations.
• Maintain security and safety awareness within the store.
• Recognize problems, analyze causes, produce alternatives and solutions.
• Manage all controllable expenses, including the allocation of payroll.
• Attend mall/center management meetings.
• Create solid partnerships with mall, local community, and corporate partners to identify business, opportunities that results in an increase in store traffic and sales.
• Comply with all Receiving / Shipping – Processing HUB, 3rd party deliveries, and Transfer procedures.
• Maintain an stockroom/off-site area.
• Follow Inventory Shrinkage Improvement Program. 

LEADERSHIP RESPONSIBILITIES: 

• Manage time
• Oversee management and sales staff who have representative of the Tommy Hilfiger brand image. 
• Develop all associates to be knowledgeable in areas of product, merchandising, operations, customer service, sales and growth within the company 
• Manage the sales floor to ensure customer / associate awareness. 
• Demonstrate teamwork within store and company and ensure that staff is treated with respect
• Meet own commitments. 
• Lead by example.

MERCHANDISING and VISUAL PRESENTATION RESPONSIBILITIES: 

• Overseeing management of all departments and ensuring the department(s) performs to its maximum potential. 
• Analyze and react to our needs, identify top sellers, slow sellers and fulfillment of merchandising strategy. 
• Have knowledge of stockroom organization / systems. 
• Replenish merchandise. 
• Have knowledge of the store merchandise. 
• Keep Supervisor informed of all merchandise-related issues. 
• Accomplish markdowns and re-merchandise as needed. 
• Maintain organization of merchandise/fixtures/hardware. 
• Maintain store cleanliness.