Sr. Manager Store Experience amp Communications Remote

Profile

Sr. Manager, Store Experience & Communications (Remote)

Date: Aug 30, 2022

Location: Remote, US

Company: Under Armour

Under Armour has one mission: to make you better. We have a commitment to innovation that lies at the heart of everything we do, not just for our athletes but also for our teammates. As a global organization, our teams around the world push boundaries and think beyond what is expected. Together our teammates are unified by our values and are grounded in our vision to inspire you with performance solutions you never knew you needed but can’t imagine living without.

Position Summary

Under Armour is seeking a Senior Manager of Store Experience & Communications to join a growing, passionate, and results-oriented store operations team. This individual will oversee how programs come to life in stores from major projects to communication strategies. This customer and retail teammate-centric position will be accountable for designing, evolving, and measuring best-in-class journeys within our Americas stores. Strong partnership with other retail departments is critical to ensure all programs have been thoroughly thought through for health adoption rates with additional workload and change management as a heavy influencer.

Essential Duties & Responsibilities

Understands leadership future state vision for the cross-channel Athlete & Teammate Experience to design roadmaps and project plans.

Continually improve and design the customer experience to reflect Under Armour Vision, Mission, & Values, and strategic objectives.

Supports new innovative experiences to measure the effectiveness and impact with the customers and employee experience lens.

Coordinate closely with the Learning & Development team on all initiatives impacting the store teams.

Provide strategic counsel and support for major retail initiatives.

Influence, consults, and reviews all policies and procedures with a customer and teammate lens as well as overall communications.

Oversees project planning and execution of both small and large-scale Under Armour field meetings, including all field and District meetings that builds teamwork, engagement, and sets clear business incentives.

Oversees building and maintaining reward and recognition programs for retail teammates that drive strong selling behaviors.

Manage the customer feedback for the region to establish strong NPS and build strategies based on current information and future technology enhancements by partnering closely with the Consumer Insight team.

Lead development of overall communications strategy including creative content in multi-languages. Be able to adopt, adapt or develop communication strategies, tools and vehicles that align with Under Armour Internal Communications, and Retail Operations strategies.

Be able to anticipate and plan for the field's needs and find creative, quality, timely, relevant, and simple solutions to satisfy them.

Develop and enhance the customer journey across all channels to align with Under Armour service model.

Manages multi-project budgets for entire team and guide spending.

Regularly report progress and process to senior leadership in HQ and field.

Strong cross-functional partnership to support marketing campaigns, internal events, loyalty, technology, global retail, merchandising, visual, planning, HR, loss prevention, and other major departments/strategies while being an advocate for stores.

Manager of others with 5 direct reports which include store communications, athlete and teammate experience, graphic design, and translation.

Qualifications (Knowledge, Skills & Abilities)

Passion for the UA brand; must embody the UA culture and believe in the company spirit. Be an aspirational leader that always represents Under Armour.

Strong interpersonal skills with the ability to build partnerships and have excellent verbal, written, and presentation skills; ability to communicate down, across, and up within the organization.

Strong change management skills.

Experience working in a cross-functional environment, including the ability to gain buy-in from stakeholders and teammates, and offer feedback as needed.

Proven ability to handle multiple tasks and differing priorities in a constantly changing and demanding environment using excellent organizational, communication, influence, and project management skills.

Organized and detail-oriented.

Creative thinker. Enjoys thinking outside the box and creating new experiences internally and externally.

Able to overcome adversity, deal with ambiguity, and act quickly and decisively.

Results-oriented; willingness and ability to follow through & make informed decisions, complete tasks, and problem solve.

Strong customer focus; passion for providing a high level of service; anticipates customer needs and continuously searches for ways to increase customer satisfaction and improve processes.

Computer and technology proficient. Additionally, the ability to learn and adapt to new technical systems and tools.

Education And / Or Experience

BA/BS from a 4-year program.

5-8 years of retail and/or customer service experience preferred.

3-5 years of communications/journalism experience preferred.

Corporate retail operations experience preferred.

Other Requirements

Return To Work Designation: Remote

Travel: 15% of the year

Relocation

No relocation provided

#LI-Remote

At Under Armour, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Under Armour believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

Learn more about Under Armour’s COVID-19 response and Teammate vaccination policies here .

Company info

Under Armour, Inc.
Website : http://www.underarmour.com