MGR II CUST EXPERIENCE

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Serve as the customer service champion, partnering with all customer facing business functions to ensure customer service is a constant in our decision-making process.\u003c/span\u003e\u003c/span\u003e\u003c/div\u003e,VerityZone:formtext38,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Job Status,AnswerValue:Full-Time (40 Hours),VerityZone:formtext59,QuestionType:checkbox,ActualValueFromSolar:null},{QuestionName:FLSA,AnswerValue:Exempt ,VerityZone:formtext40,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Posting Title,AnswerValue:Manager II Customer Experience,VerityZone:formtext43,QuestionType:text,ActualValueFromSolar:null},{QuestionName:Department Name,AnswerValue:N/A,VerityZone:formtext39,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:City,AnswerValue:Carlisle ,VerityZone:formtext41,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:State,AnswerValue:Pennsylvania,VerityZone:formtext42,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Job Category,AnswerValue:Store Support,VerityZone:formtext44,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Travel Requirements,AnswerValue:20% ,VerityZone:formtext45,QuestionType:single-select,ActualValueFromSolar:null},{QuestionName:Essential Skills,AnswerValue:\u003cul\u003e\u003cli\u003eManage and enhance the behavioral shift that our customer service strategy is designed to create\u003c/li\u003e\u003cli\u003ePartner with retail and eCommerce operations to continuously improve customer service and retail leadership focus\u003c/li\u003e\u003cli\u003ePartner with merchandising and various business partners to ensure customer service strategy matches The GIANT Company’s strategic vision\u0026nbsp;\u003c/li\u003e\u003cli\u003eProvide leadership and direction for managing the key central resources that support customer service efforts\u003c/li\u003e\u003cli\u003eWork with retail services team to design and maintain a “Best in Class” customer service environment that drives our Omnichannel growth initiative\u003c/li\u003e\u003cli\u003eEstablish direction and planning for short- and long-term customer service change initiatives\u003c/li\u003e\u003cli\u003eAnticipate and develop appropriate plans to drive customer service innovation\u003c/li\u003e\u003cli\u003eDevelop critical relationships across the organization\u003c/li\u003e\u003cli\u003eDevelop additional customer listening channels and translate learnings into an improved service environment\u003c/li\u003e\u003cli\u003eEnsure an awareness of customer service-related trends and topics in the marketplace\u003c/li\u003e\u003cli\u003eEnsure appropriate relationships with various partners in the development of various training and communication mediums (Organizational Development, Training, External Partners, etc.)\u003c/li\u003e\u003cli\u003eHandles all high-level service complaints\u003c/li\u003e\u003cli\u003eReports on customer service-related trends, info, and KPI\u0027s to executive leadership\u003c/li\u003e\u003cli\u003eWorks closely with the call center as the GC point of contact\u003c/li\u003e\u003cli\u003eMonitors and tracks all customer related KPIs\u003c/li\u003e\u003cli\u003eTravels to retail stores and provides support in the retail environment \u0026nbsp;\u003c/li\u003e\u003cli\u003eStrong understanding of The GIANT Company strategy and its impact on the business\u003c/li\u003e\u003cli\u003eProficient in Microsoft Word, Excel, and PowerPoint\u003c/li\u003e\u003cli\u003eEffective at building relationships and partnering at different levels of the organization\u003c/li\u003e\u003c/ul\u003e,VerityZone:formtext47,QuestionType:textarea,ActualValueFromSolar:null},{QuestionName:Experience,AnswerValue:5-7 years 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Company info

GIANT Food Stores
Website : http://www.giantpa.com