Inbound Operations Team Leader

Profile

ALL ABOUT TARGET 

As part of our collaborative and guest-obsessed team, you help us create an experience that makes guests say “I love Target!” When you work at Target, you’re helping every family discover the joy in everyday life. You’re working alongside a dedicated team that brings their passion and pride to all that they do. We delight our guests with area experts ready to assist with items that are instock and priced accurately ensuring guests have an enjoyable experience both in stores and online. 

ALL ABOUT GENERAL MERCHANDISE 

Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, instock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.  

At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of an Inbound Operations Team Leader can provide you with the:  

Knowledge of guest service fundamentals and experience building a guest first culture on your team 

Knowledge of retail business fundamentals including: department sales trends, inventory management, guest shopping patterns, pricing and promotions strategies  

Skills in planning department(s) daily/weekly workload to support business priorities and deliver sales goals  

Skills in process improvements and workload efficiency  

Experience leading a team of hourly team members including: skills in interviewing, developing, coaching, evaluating and retaining talent 

As an Inbound Operations Lead, no two days are ever the same, but a typical day will most likely include the following responsibilities: 

Understand sales goals, plan and execute daily/weekly workload to deliver on department and store sales goals and guest engagement 

Be an expert of operations, accuracy and efficiency 

Utilize your workload planning tools to complete all scheduled workload ensuring areas are guest ready at store open 

Create a scheduling plan in partnership with your ETL based off of monthly and weekly business workload and guest traffic 

Work a schedule that aligns to guest and business needs (this may include early morning, evening, overnight shifts and weekends) 

Assess all GM backroom, sales floor areas and review reporting to identify gaps and develop a plan to resolve 

Enable a consistent experience for our guests by ensuring product is in stock and available 

Lead and follow-up on organizational and operational change 

Evaluate and recommend candidates for open positions and develop a guest-centric team 

Establish clear goals and expectations and hold team members accountable to expectations 

Lead team onboarding and learning 

Lead and coach the team to ensure accuracy and efficiency in all inbound processes 

Close knowledge and skill gaps through training and experiences 

Provide service and a shopping experience that meets the needs of the guest 

Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment 

If applicable, as a key carrier, follow all safe and secure training and processes 

Address store needs (emergency, regulatory visits, etc.) 

All other duties based on business needs 

WHAT WE ARE LOOKING FOR 

We might be a great match if: 

Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests 

Providing service to our guests that makes them say I LOVE TARGET! excites you…. That’s why we love working at Target 

Leading teams who are stocking, setting and selling Target products sounds like your thing… That’s the core of what we do 

 You aren’t looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded 

The good news is that we have some amazing training that will help teach you everything you need to know to be an Inbound Operations Lead. But there are a few skills you should have from the get-go: 

High school degree or equivalent 

Must be at least 18 years of age or older 

Previous retail experience preferred, but not required 

Lead and hold others accountable 

Learn and adapt to current technology needs 

Work independently and as part of a team 

Manage workload and prioritize tasks independently 

Welcoming and helpful attitude 

Effective communication skills  

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:  

Access all areas of the building to respond to guest or team member issues 

Interpret instructions, reports and information 

Accurately handle cash register operations 

Climb up and down ladders 

Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 40 pounds  

Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary 

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations (such as a qualified sign language interpreter or other personal assistance) with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or Distribution Center or reach out to Guest Services at 1-800-440-0680 for additional information.

Target will consider for employment qualified applicants with criminal histories in a manner consistent with the San Francisco and Los Angeles Fair Chance Ordinances.

Company info

Target Brands, Inc.
Website : http://www.target.com/